Your Privacy Matters

0l99 Privacy Policy — How We Handle Your Data

At 0l99 we take your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, and the choices available to you as a player on our platform.

📅 Last updated: January 2026

Introduction

This Privacy Policy ("Policy") applies to all personal data collected and processed by 0l99 ("0l99", "we", "us", "our") in connection with your use of the 0l99 website located at 0l99.net and any related services, features, or functionality offered through the platform. By registering an account on the 0l99 platform or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

0l99 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only what is necessary for the operation of a safe and compliant online gaming platform, and we do not sell, rent, or trade your personal information to any third party for commercial purposes.

Scope: This Policy applies to all players who register and use the 0l99 platform, regardless of the device (mobile phone, tablet, or desktop browser) used to access it. If you have questions about this Policy, please contact our support team via live chat at any time.

Our Data Commitments at a Glance

SSL Encrypted

All data in transit is protected by SSL encryption. Your connection to 0l99 is always secure.

Never Sold

We never sell, rent, or trade your personal data to third parties for marketing or commercial purposes.

Your Access Rights

You can request a copy of your personal data or ask for corrections at any time by contacting our support team.

Right to Deletion

Subject to legal retention requirements, you may request deletion of your personal data when you close your account.

1. Personal Data We Collect

0l99 collects personal data from you directly when you register, use the platform, and interact with our services, and indirectly through automated means such as cookies and server logs. The categories of personal data we collect are described below.

Registration and Identity Data

When you create a 0l99 account, we collect your mobile phone number, chosen username, date of birth, and the country from which you are registering. Where KYC verification is required, we may additionally collect a copy of a government-issued identity document and a selfie photograph for identity confirmation purposes.

Financial and Transaction Data

We collect records of all deposits, withdrawals, wagers, and bonus transactions made through your 0l99 account. We also collect the mobile wallet numbers (bKash, Nagad, Rocket, Upay) or bank account details used for financial transactions on the platform. We do not store full payment card numbers on our servers.

Device and Technical Data

When you access the 0l99 platform, our servers automatically record your IP address, device type, operating system, mobile browser type and version, screen resolution, the pages you visit within the platform, session duration, and referring URL. This technical data is used for platform security monitoring, fraud detection, and service improvement.

Communications and Support Data

When you contact 0l99 customer support via live chat, we retain transcripts of those conversations for quality assurance, training, and dispute resolution purposes. If you send us a message through any other channel, we retain the content of that communication and the contact details you provided.

2. How We Use Your Personal Data

0l99 uses the personal data it collects for the following specific purposes. We do not use your personal data for any purpose not listed here without first obtaining your explicit consent or being required to do so by applicable law.

  • To create and manage your player account, verify your identity, and process account-related requests such as password resets and contact detail updates.
  • To process deposits, withdrawals, and all financial transactions you conduct through your 0l99 account, including the application of bonuses and the settlement of bets.
  • To detect and prevent fraud, money laundering, account abuse, and other prohibited conduct in accordance with our Terms and Conditions and applicable law.
  • To provide customer support and respond to your questions, complaints, and disputes in a timely manner.
  • To comply with our legal and regulatory obligations, including record-keeping requirements, age verification requirements, and anti-money laundering obligations.
  • To send you service-related communications, including account notifications, security alerts, promotional offers (where you have opted in), and responsible gaming reminders.

0l99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

  • Contractual necessity: Processing is necessary for the performance of the agreement between you and 0l99, including account management, transaction processing, and the provision of gaming and betting services.
  • Legal obligation: Processing is necessary for compliance with legal obligations to which 0l99 is subject, including age verification, anti-money laundering checks, and regulatory reporting requirements.
  • Legitimate interests: Processing is necessary for 0l99's legitimate interests in operating a secure, fraud-free platform, improving the quality of our services, and managing business risk, provided those interests are not overridden by your fundamental rights and freedoms.
  • Consent: Where we rely on consent as a legal basis (for example, for sending promotional communications), you may withdraw that consent at any time by contacting our support team or adjusting your account notification settings.

4. Sharing Your Personal Data

0l99 does not sell your personal data. We share your personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

  • Payment service providers: We share transaction data with bKash, Nagad, Rocket, Upay, and our partner banks strictly for the purpose of processing deposits and withdrawals. These providers receive only the minimum data necessary to complete the transaction.
  • Game technology providers: Our platform integrates games from providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers may receive session identifiers and game result data for the purpose of game delivery and dispute resolution. They do not receive your identity or payment data.
  • Fraud detection and compliance services: We use third-party services to assist with identity verification, age verification, fraud detection, and anti-money laundering screening. These services receive only the data required to perform their specific function.
  • Law enforcement and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities in Bangladesh where we are required or permitted to do so by applicable law, court order, or regulatory directive.
No data sales: 0l99 does not sell, rent, or trade personal player data to advertisers, data brokers, or any other commercial third parties. Your data is used exclusively for the operational, security, and compliance purposes described in this Policy.

The 0l99 platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. Cookies are small text files stored on your device when you visit our platform. The types of cookies we use are described below.

Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, remember your account preferences, and ensure that security features operate correctly. You cannot opt out of essential cookies without preventing access to the platform.

Analytics Cookies

We use analytics cookies to understand how players navigate and use the 0l99 platform. This data is aggregated and anonymised and is used solely to improve the performance, usability, and content of the platform. No individually identifiable data is used for analytics purposes.

Security and Fraud Detection Cookies

These cookies help 0l99 identify unusual login patterns, detect suspicious account activity, and protect against automated attacks. They are a component of our platform security infrastructure and cannot be disabled.

You can control non-essential cookies through your mobile browser settings. Please note that disabling certain cookies may affect the functionality and performance of the 0l99 platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

6. Data Security

0l99 implements a multi-layered approach to data security to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Our security measures include the following:

  • SSL/TLS encryption is applied to all data transmitted between your device and the 0l99 platform. All connections to 0l99.net are secured via HTTPS.
  • Sensitive data, including identity documents submitted for KYC verification, is stored in encrypted form on access-controlled servers. Access to this data is restricted to authorised personnel only.
  • Account access is protected by password authentication. 0l99 strongly recommends that players use a unique, strong password for their account and avoid sharing login credentials with any third party.
  • Our platform infrastructure undergoes regular security assessments to identify and remediate vulnerabilities. Automated monitoring systems operate continuously to detect unusual access patterns and potential security incidents.

While 0l99 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data security incident that is likely to affect your rights or interests, 0l99 will notify affected players without undue delay and take all necessary remedial action.

7. Data Retention

0l99 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Account data and transaction records are retained for a minimum of five years following account closure in order to meet our legal and regulatory obligations, including anti-money laundering record-keeping requirements.

Where data is no longer required for the purpose for which it was collected and is not subject to a legal retention obligation, 0l99 will securely delete or anonymise it. KYC identity documents are retained for the period required by applicable law and then securely destroyed.

8. Your Data Rights

As a player on the 0l99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat. We will respond to all data rights requests within a reasonable timeframe.

  • Right of access: You may request a copy of all personal data that 0l99 holds about you, including the categories of data held, the purposes for which it is processed, and the third parties to whom it has been disclosed.
  • Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
  • Right to erasure: Subject to our legal retention obligations, you may request that 0l99 delete your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent and there is no other legal basis for processing.
  • Right to restriction: You may request that 0l99 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed or while a complaint is under investigation.
  • Right to object: Where 0l99 processes your personal data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

To submit a data rights request, please contact our support team via live chat. We may need to verify your identity before processing your request to ensure that personal data is not disclosed to an unauthorised person.

9. Children and Minors

The 0l99 platform is strictly intended for adults aged 21 and above. 0l99 does not knowingly collect personal data from any person under the age of 21. If we discover or are notified that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, delete all associated personal data, and reverse any financial transactions where possible. If you have reason to believe that a minor has registered an account on 0l99, please notify us immediately via live chat so that we can take appropriate action.

10. Third-Party Links and Services

The 0l99 platform may contain references to or integrations with third-party game providers, payment processors, and other service partners. These third parties operate their own independent privacy policies, and 0l99 is not responsible for the data practices of any third-party service. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of the 0l99 platform.

11. Changes to This Privacy Policy

0l99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the features and services available on the platform. When a material change is made to this Policy, we will post the updated version on the platform and update the "Last updated" date shown at the top of this page. We encourage you to review this Policy periodically. Your continued use of the 0l99 platform after the updated Policy has been posted constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 0l99 handles your personal data, please contact our support team. Our customer support agents are available 24 hours a day, 7 days a week via live chat on the platform.

Email: [email protected]

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